Refund Policy

Last Updated: January 13, 2025

At Noolist, we strive to provide excellent service. This Refund Policy explains our refund terms and conditions.

Credit Purchases

What Are Credits?

Credits are usage units used to access Noolist services:

Credits are not a form of currency
Credits have no cash value
Credits are non-transferable and non-exchangeable
Credits cannot be sold or gifted to others

Refund Eligibility for Credits

You may be eligible for a refund if:

✅ You qualify if:

You purchased within the last 7 days
You have not used any credits from the purchase
You provide valid proof of purchase
No previous refunds have been issued for your account in the past 6 months

❌ You do NOT qualify if:

You have used any credits from the purchase
More than 7 days have passed since purchase
You received credits from a promotional offer or gift
Your account was banned for policy violations
You have requested multiple refunds previously

Subscription Plans

Monthly Subscriptions

Cancellation: You can cancel anytime
Effective Date: Cancellation takes effect at the end of the current billing period
Refunds: No partial refunds for unused time in the current period
Credits: Unused credits expire when subscription ends

Annual Subscriptions

7-Day Window: Full refund available if you cancel within 7 days of initial purchase and have used less than 10% of your annual credit allocation
After 7 Days: Pro-rated refunds may be considered on a case-by-case basis
Cancellation: You can cancel anytime; access continues until the end of the annual period

Free Trials

No charges during trial period
Cancel before trial ends to avoid charges
No refunds for trials that converted to paid subscriptions after trial period

How to Request a Refund

Step 1: Contact Support

Email our support team at: support@noolist.com

Include:

Your account email
Order/Transaction ID
Purchase date
Reason for refund request
Proof of purchase (if not in our system)

Step 2: Review Process

Response Time: Within 24-48 hours
Review: We'll verify your eligibility
Decision: Approval or denial with explanation

Step 3: Refund Processing

If approved:

Processing Time: 5-7 business days
Method: Refund to original payment method
Currency: Original purchase currency
Bank Processing: Additional 3-5 days depending on your bank

Special Circumstances

Technical Issues

If you experienced technical issues that prevented service use:

Report issues immediately via support@noolist.com
We may offer credits, extended subscription, or refund
Must be reported within 7 days of occurrence
Subject to verification of the issue

Billing Errors

If you were charged incorrectly:

We'll investigate immediately
Full refund for confirmed billing errors
Credits may be issued as compensation
Report within 30 days of the charge

Account Issues

If your account was wrongfully suspended:

We'll review your case
Refunds or credit extensions may be provided
Subject to investigation results

Non-Refundable Items

The following are not eligible for refunds:

Used credits (any amount)
Promotional or bonus credits
Credits older than 6 months
Services obtained through fraudulent means
Purchases made during special sales (unless stated otherwise)
Custom or enterprise plans (subject to contract terms)

Chargebacks and Disputes

Before Filing a Chargeback

Please contact us first. Chargebacks harm our business and your account:

Account Suspension: Chargebacks result in immediate account suspension
Resolution: Most issues can be resolved through our support team
Evidence: We provide transaction evidence to payment processors

If You File a Chargeback

Your account will be suspended pending resolution
If chargeback is upheld, account will be permanently closed
If chargeback is reversed, you may request account reactivation

Refund Timeline

Stage	Timeframe
Initial Support Response	24-48 hours
Refund Decision	2-3 business days
Refund Processing	5-7 business days
Bank Processing	3-5 business days
Total Time	10-17 business days

Abuse Prevention

To maintain fairness:

Limit: Maximum 2 refunds per account per year
Abuse: Suspected refund abuse may result in account termination
Investigation: We reserve the right to investigate refund patterns
Future Purchases: Accounts with excessive refunds may have purchase restrictions

Payment Methods

Refunds are processed to the original payment method:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 7-14 business days
Other Methods: As supported by the payment processor

Note: We cannot refund to a different payment method than used for purchase.

Regional Variations

European Union (EU)

Under EU law, you have the right to:

Cancel within 14 days of purchase (if service not yet used)
Full refund if cancellation is within the cooling-off period
This is in addition to our standard policy

United Kingdom (UK)

Similar protections as EU under UK Consumer Rights Act.

Other Regions

Our standard policy applies unless local law provides stronger protections.

Fair Usage

Our refund policy is designed to:

Protect honest customers
Prevent abuse
Ensure business sustainability
Maintain service quality

Contact Information

Refund Requests

Email: support@noolist.com
Subject: "Refund Request"

Billing Questions

Email: billing@noolist.com

General Support

Email: support@noolist.com
Visit: Contact Page

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.

Questions? Contact our support team at support@noolist.com. We're here to help resolve any issues fairly and promptly.